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FAQ'S

Refund/Return policy: Our policy is valid for a period of 30 calendar days from the date of the purchase. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 30 days has lapsed since the purchase, we can't,  offer you a refund, but a store credit can be issued. SADDLES ARE FINAL SALE UNLESS UNDER CONTRACT!

 

Refund requirements The following criteria must be met to qualify for a refund:

- Product is defective

- Product is not as described

- Product must not be damaged

- Product must be unused

 

 *If the product is a NEW saddle WITH trial contract, you must take a pictures of the saddle upon arrival in order to be eligible to return/refund a saddle. If the product is damaged upon arrival, you may send it back for a full refund within the 3 business days. Proof of shipment within 3 days will be requested.  Upon placing the saddle on the horses back you accept you received your order in the condition intended.  You may fit the saddle to a horse, but a pad must be used and it is the purchasers responsibility to ensure no damage is done, including but not limited to scratches, scuffs, dents, cleanliness, etc. You may ride in the saddle, but please wear the proper attire. Jeans, embroidery, gems, etc will scrath a leather saddle so please avoid riding in anything that may damage the saddle.  

 

*A 5% restocking fee will apply to all tack on trial Including saddles.

In order to ensure the above criteria has been met, all returns will be inspected.

If the product does not meet the listed criteria, we reserve the right not to issue a refund. 

Consignment Saddles/Tack/Blankets  and Sale Saddles/Tack/Blankets  are FINAL SALE unless a trial contract has been executed. Rustic Home & Tack, LLC is held harmless with regards to the inherent risk attached to purchasing used items and agree to properly inspect all items prior to use. 

 

Proof of purchase:  To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

Sale and clearance item: Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned or exchanged.

 

Shipping items: In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization. Returns can be mailed to: 85 Rocky Point, Middle Island NY 11953. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. **If you are returning a saddle, a 5% restocking fee will be applied. 

 

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Item Availability and Pricing is subject to change at any time: We do our best to make sure our website is up to date with the most recent item availability, however due to having multiple suppliers things are subject to change.  We will try to product match as best as possible to accommodate our customers if an item is unavailable and will notify as soon as possible if an item is out of stock.  We will offer a credit or full refund in this case at the request of the customer.       

Contacting us: If you would like to contact us concerning any matter relating to this Refund Policy including starting the return process, you may send an email to info@rustichomeandtack.com 

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